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Delivery & Return

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Terms and Conditions

 

Delivery Prices

UK Mainland Standard delivery - £3.95 

Northern Ireland, Channel Islands & Isle of Man - £11.99

Your delivery will take an estimated time of 5 working days.

 

Free Delivery on orders over £20. 

Returns

For hygiene reasons we do not accept returns unless the item is damaged. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and return the item/items within 14 days.

To start a return, you can contact us at info@cutegoodsco.com. If your return is accepted, we will send you instructions on how and where to send your package. 

Unfortunately, we cannot accept returns on sale items, mystery sets and items or gift cards.

You can always contact us for any return question at info@cutegoodsco.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your product is faulty, please contact the Customer Service team with photos of the product at info@cutegoodsco.com.

Exchanges

We do not accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations

In most circumstances, it’s not possible to make changes to your order once you’ve placed it. However, if you do need to change details of your delivery address or cancel the order completely*, please contact our Customer Services team as soon as possible for advice at info@cutegoodsco.com.

*If your order has already left our warehouse for delivery to you, then the order cannot be cancelled.

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